Terms & Conditions
Version 1.0 · Draft for Legal Review
1. About This Agreement
These Terms govern your use of Graha Life, an AI-assisted Vedic astrology and spiritual guidance service accessible via our website at graha.life and any related services.
By accessing or using Graha Life, you agree to be bound by these Terms.
2. Nature of the Service
For Informational and Spiritual Guidance Purposes Only
Graha Life provides AI-assisted astrological interpretations based on classical Vedic Jyotish principles combined with astronomically precise planetary calculations.
Graha Life is NOT a substitute for professional advice:
- Not medical advice. Always consult a qualified healthcare provider for health concerns.
- Not financial or investment advice. Consult a SEBI-registered investment advisor for financial decisions.
- Not legal advice. Consult a qualified legal professional for legal matters.
- Not psychological or psychiatric treatment. In crisis, contact Vandrevala Foundation: 1860-2662-345 (24/7), iCall: 9152987821, or NIMHANS: 080-46110007.
AI-Assisted, Not Human Astrologer
Readings are generated using AI models that translate pre-computed astronomical data and classical Vedic interpretations into natural language. While we strive for accuracy, AI-generated content may contain errors.
No Guaranteed Outcomes
Graha Life does not guarantee that any prediction or guidance will produce specific life outcomes. Our readings illuminate tendencies and themes — they do not determine your fate.
3. Eligibility
You must be at least 18 years of age. If under 18, you may only use the Service with verifiable consent from a parent or guardian, per DPDP Act 2023 Section 9.
4. User Accounts and Birth Data
You are responsible for providing accurate birth data. Inaccurate data will produce inaccurate calculations. Each account corresponds to one individual's birth data.
5. Pricing and Payments
| Service | Price | Includes |
|---|---|---|
| Free | ₹0 | Birth chart, daily horoscope, sadhana guidance, 109-deity knowledge base |
| Kundli Consultation | 20-min interactive consultation, full chart analysis, ask any question | |
| Compatibility Consultation | 20-min interactive consultation, two-chart analysis, shareable report | |
| Daily Video Rashifal | ₹99/month | Personalized video rashifal, transit-over-natal insights, panchang alerts, stotra of the day |
| Session Extension | Extend any active consultation |
Payments are processed securely by our PCI-DSS compliant payment partner. UPI, cards, and netbanking are accepted. We never store your card or UPI credentials. Subscriptions can be cancelled anytime by contacting support at nav@graha.life.
Refund Policy: All consultations are digital services delivered instantly upon payment. No refunds are offered once a consultation session begins. If a technical issue prevents your session from loading after payment, contact nav@graha.life and we will resolve it or issue a full refund.
6. Acceptable Use
You agree NOT to: use the Service for critical decisions without professional consultation; attempt to bypass safety guardrails; reverse-engineer the AI; use automated tools beyond provided APIs; create accounts for fictitious persons; or resell generated content.
7. Intellectual Property
The Graha Life brand, AI models, prompt architecture, and knowledge base are our intellectual property. Classical Vedic texts are in the public domain; our synthesis is proprietary. You may share your readings for personal, non-commercial use.
8. Limitation of Liability
To the maximum extent permitted by law, Graha Life shall not be liable for damages arising from your use of or reliance on the Service. The Service is provided "AS IS" without warranties of any kind. Total liability shall not exceed amounts paid in the preceding 12 months.
9. Data Protection
Your privacy is governed by our Privacy Policy, which forms an integral part of these Terms.
10. Grievance Redressal
Contact: nav@graha.life. Acknowledgment within 48 hours, resolution within 30 days. You may also contact: National Consumer Helpline: 1800-11-4000.
11. Governing Law
These Terms are governed by the laws of India. Both parties agree to attempt resolution through our grievance mechanism before initiating legal proceedings.
12. Contact
General inquiries: nav@graha.life
Website: https://graha.life
Full contact details: Contact page